We want you to love your LYLVA jewelry. If you don’t, here’s how we handle returns:

Eligibility for Returns

  • Items can be returned within 30 days of receiving your order.

  • Products must be unworn, in their original condition, and include all original packaging.

  • Custom or engraved items are non-refundable unless faulty.

How to Return

  1. Submit your return request directly on our website by visiting the Returns Page and providing your order number and reason for return.

  2. Follow the return instructions we provide after your request is processed.

  3. Use tracked delivery to ensure safe return.

Refunds

  • Refunds are processed within 10 working days of receiving your return.

  • Shipping fees are non-refundable unless the item is faulty.

Faulty or Incorrect Items

  • Notify us within 14 days for a replacement or full refund, including return shipping.

WHAT METALS ARE USED IN YOUR JEWELRY?

All our pieces are made solely from solid 18-carat gold, ensuring lasting quality and elegance. Each piece is hallmarked in compliance with the UK Hallmarking Act 1973, certifying its authenticity and craftsmanship.
HOW LONG DOES SHIPPING TAKE?

UK Orders: Orders placed before 1 PM Monday to Friday are dispatched on the same day. We offer free next-day delivery on all orders over £150.

International Orders: Delivery times vary, typically taking 5-10 working days.
DO YOU OFFER A WARRANTY ON YOUR PRODUCTS?

Yes, we provide a comprehensive two-year warranty covering manufacturing defects on all our pieces for your peace of mind.
ARE YOUR GIFT CARDS REFUNDABLE?

Gift cards are non-refundable but can be redeemed on any of our products without an expiration date.
HOW DO I CARE FOR MY JEWELRY?

To keep your jewelry looking its best, avoid exposing it to harsh chemicals, and store it in a dry, cool place. For more tips, refer to our Care Guide.
What is your policy on returns and exchanges?

We accept reWe offer a 30-day return policy for unworn items in their original condition and packaging. Custom or engraved items are non-refundable unless faulty. Please visit our Returns Policy page for full details.
CAN I PURCHASE ITEMS WITH ANOTHER CURRENCY?

Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.
Do you offer free engraving?

Yes, some of our pieces can be laser engraved at no additional cost. For eligibility and details, please check the product description or contact us.