Frequently Asked Questions

All our pieces are made solely from solid 18-carat gold, ensuring lasting quality and elegance. Each piece is hallmarked in compliance with the UK Hallmarking Act 1973, certifying its authenticity and craftsmanship.

UK Orders: Orders placed before 1 PM Monday to Friday are dispatched on the same day. We offer free next-day delivery on all orders over £150.

International Orders: Delivery times vary, typically taking 5-10 working days.

Yes, we provide a comprehensive two-year warranty covering manufacturing defects on all our pieces for your peace of mind.

Gift cards are non-refundable but can be redeemed on any of our products without an expiration date.

To keep your jewelry looking its best, avoid exposing it to harsh chemicals, and store it in a dry, cool place. For more tips, refer to our Care Guide.

We accept reWe offer a 30-day return policy for unworn items in their original condition and packaging. Custom or engraved items are non-refundable unless faulty. Please visit our Returns Policy page for full details.

Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.

Yes, some of our pieces can be laser engraved at no additional cost. For eligibility and details, please check the product description or contact us.